Case Studies

Computer History Museum Boosts Donor Return Rate 78% with Modern Giving Tools

9%

First-time donors

78%

Returning Donors

Donor Complaints

About the Giving Experience

The Challenge

Computer History Museum faced two key issues: 1. Their basic donation platform couldn't handle recurring gifts, limiting their ability to build sustainable support 2. Donors had to juggle multiple logins across different systems, creating friction and frustration

Computer History Museum needed a platform that could:

Seamless integration with their Salesforce CRM system
Support for modern payment options like Apple Pay and Google Pay
Easy-to-use recurring giving tools
Custom donor portal that shows all giving activity
Ability to track both online and offline gifts
Branded annual giving statements
One login for all donor tools

The Solution

The Result

9%

First-time donors

78%

Returning Donors

Donor Complaints

About the Giving Experience

Cause

Museum

Headquarters

Mountain View, CA

Customer since

July 2024

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